COSY COLOURING AND VICTORIA BRAND

Cosy Colouring is part of Victoria Brand.

Cosy Colouring is a service provided by me, Victoria Brand, Owner & Director of Victoria Brand, ​a UK registered sole trader.

Registered Office: 32 Orchard Park Avenue, Giffnock, Glasgow G46 7BG

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All invoices, payment and Paypal transactions will be headed Victoria Brand.

Victoria Brand reserves the ongoing right to review and amend these terms and conditions as necessary.​

 

PRIVACY & DATA POLICY

IMPORTANT INFORMATION TO COMPLY WITH GENERAL DATA PROTECTION REGULATION (GDPR)WHICH BECOMES EU LAW FROM 25TH MAY 2018:

 

For Website Contact Form Users & General Correspondence

I completely respect your privacy and will not under any circumstances share any information collected with any third parties. The only information I can receive from you on this website are your name, email address and contact message only when you complete a contact form. I keep these details on record for my own use to respond to your messages and do not pass them on to anyone. Those details can be deleted at anytime at your request.

 

For All Personalised Work

All personalisations will be kept confidential until completed, or in the case of personalisation for particular events (such as for surprise gifts)- kept confidential until the event has passed. All personal data collected as part of the design process is stored securely via my email accounts and kept confidential and will not be shared with third parties. Those details can be deleted at anytime at your request.

 

COPYRIGHT

All content on this site is © Copyright Cosy Colouring & Victoria Brand. All rights reserved. No part of the contents of this website can be reproduced in any form or by any means without prior permission from Victoria Brand.

 

Should you wish to make a commercial licensing agreement for a particular design, please contact me, I'd be happy to arrange it.

 

Selling the images, either printed or as digital file formats without a commercial licensing agreement in place is strictly forbidden and would lead to legal action being taken.

 

PAYMENT

My website shop is powered by Stripe and Wix. Items are available to purchase through my site and is therefore covered by their terms of service. For any payments processed with Paypal, Paypal collect, process and store your card details on their secure systems ensuring your card details are kept private.

 

PRICES

Prices are subject to change at any time at my discretion. Prices may also change due to a sale and this may be for a limited period.

 

RETURNS

I trust that your item will reach you in good condition and that you will be happy with your item. If for some reason you are not happy with your purchase, please contact me within 7 working days to arrange an exchange or refund. When returning an item, you are to pay the return postage and I ask that you please supply proof of that postage.Commissions and personalised items are not subject to this policy due to personal nature o the work making it difficult to resell.

 

DELIVERY

Items listed in my shop are generally dispatched within 3-5 working days. In the rare instance where an item listed has gone out of stock, I will contact you to advise when you are likely to receive the item. All items are packaged with the greatest care before posting. All items are sent by Royal Mail's 1st class & International Standard services to the address specified on the order. ​I cannot accept responsibility for items that are lost or delayed due to incorrect address information being supplied to me.

 

NON DELIVERY OF GOODS/ITEMS RECEIVED DAMAGED

Please note: Once parcels have been sent out, please understand that the responsibility for their carriage and delivery lies with the mail/delivery company. Any damage or loss is not the responsibility of Victoria Brand.

 

Any claims for compensation for undelivered or damaged items must be made by the customer. If your goods do not arrive within a reasonable time of the 3-5 working days dispatch time, you must contact us to let us know, and also inform the courier/postal service where you will be able to request claim forms for lost/damaged goods. I will be able to send you a copy of the proof of postage to enable you to make your claim. If you receive goods which are damaged, please contact us within 48 hours, and also the mail/couier company, as soon as possible.